Returns Policy

Replacement Request Instructions

If you believe an error has occurred due to a mistake on our part, first of all please accept our sincerest apologies! Your satisfaction and the satisfaction of your customers is of the highest importance to us! We are happy to replace any items that we missed the mark on.

Please follow these instructions for an exchange:

1. Take a photo of the problem – If the problem is print size, please use a ruler.

2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to gnspremiumgroup@gmail.com

3. Please include the following:

The photos
A specific description of the issue
The Order Number
If there are multiple products in an order, identifying the product with the issue.

Our support team will respond within 1-2 business days.

Order Cancellation

We are not allow cancel the order once the payment made.

If product any issue found, you must notify us within 3-5 days working days. We will deal with it.

Additional Refund Information

Please read and understand our store's returns, exchange and refund policy before any purchase. We strictly do not accept change-of-mind returns or exchanges - there are no exceptions to this.

Return Policy

Our return policy covers all regular priced items and is valid for 7 days from date of purchase, as long as it adheres to printing/production mistakes from our team.

Returns are only accepted for defected items or items grossly misrepresented during production of the items due to our printing mistake. To be eligible for a return:

Proof of purchase (Sales invoice or receipt)
Product must be in complete condition (free gifts, accessories, original packaging).

If you meet the above criteria and would like to apply for a return, please submit the form thru our Contact Us page. Return postage costs is to be borne by the buyer and is non-refundable. Trackable shipping service or shipping insurance is highly encouraged as exchange will only be processed upon receipt of the original item. Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. We reserve the right to reject any return, exchange if deemed unfit or unreasonable.

Exchange Policy

By default, you will be provided with an exchange for the returned product. In the event that the item is out-of-stock, you can opt to exchange for any other available item, or receive a refund on the purchase (if refund policy below is met). For exchanges to other available items of lower value, no refund will be given for the difference in amount. For exchanges to other available items of higher value, you will be required to pay for the difference in value.

Refund Policy

A refund (on the original amount paid for the returned item) will only be available if your returned item is out-of-stock. Shipping costs are non-refundable. If you refund request is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 21 working days.

Note: If you do not receive your refund after 21 working days, first, contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us again.

Our Returns Address :

G&S Premium Group Sdn Bhd

Lot 43-45, First Floor, Block F,

Solaris Market Place,

89208 Tuaran, Sabah,

Malaysia.

Tel: 088 795 609

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